Introducing MindMeld Workbench

The MindMeld Conversational AI platform is one of the most advanced AI platforms available today for building production-quality conversational applications. It was created to provide the tools and techniques required to build highly useful and versatile conversational experiences. MindMeld Workbench, the core machine learning toolkit that powers the MindMeld platform, is a Python-based framework which encompasses all of the algorithms and utilities required to build modern, production-quality conversational applications. Evolved over several years of building and deploying dozens of the most advanced conversational experiences achievable, Workbench has been optimized for the needs of companies that want to build an advanced conversational assistant which demonstrates deep understanding of a particular use case or domain. MindMeld Workbench is a commercial software product which requires a license to use. To inquire about obtaining a license for MindMeld Workbench, please contact MindMeld sales.

MindMeld Workbench is the only Conversational AI platform available today that provides tools and capabilities for every step in the workflow for a state-of-the-art conversational application. The architecture of MindMeld Workbench is illustrated below.


To summarize, the functionality available in Workbench includes:

  • advanced natural language processing, consisting of
    • Domain Classification
    • Intent Classification
    • Entity Recognition
    • Entity Role Labeling
    • Entity Resolution
    • Language Parsing
  • versatile dialogue management
  • custom knowledge base creation
  • advanced question answering
  • training data collection and management support
  • large-scale data analytics

This guide describes the capabilities of MindMeld Workbench in detail and illustrates standard approaches and best practices for creating production-quality conversational applications.

The MindMeld Workbench Philosophy

MindMeld Workbench is a Conversational AI platform that was specifically designed to meet the needs of enterprises that want to build and deploy production-quality conversational applications. To date, it has been used for applications in dozens of different domains by some of the largest global organizations. Over the course of these many different production deployments, MindMeld Workbench has evolved to be ideally suited for building production-quality, large-vocabulary language understanding capabilities for any custom application domain. As such, the architectural philosophy underpinning the Workbench platform has aligned around the guiding principles enumerated in the table below.

Power and Versatility Unlike GUI-based tools typically too rigid to accommodate the functionality required by many applications, Workbench provides powerful command-line utilities with the flexibility to accommodate nearly any product requirements.
Algorithms and Data In contrast to machine learning toolkits which offer algorithms but little data, Workbench provides not only state-of-the-art algorithms, but also functionality which streamlines the collection and management of large sets of custom training data.
NLP plus QA and DM While conversational AI platforms available today typically provide natural language processing (NLP) support, few assist with question answering (QA) or dialogue management (DM). Workbench provides end-to-end functionality including advanced NLP, QA, and DM, all three of which are required for production applications today.
Knowledge-Driven Learning Nearly all production conversational applications rely on a comprehensive knowlege base to enhance intelligence and utility. MindMeld Workbench is the only Conversational AI platform available today which supports custom knowledge base creation. This makes Workbench ideally suited for applications which must demonstrate deep understanding of a large product catalog, content library, or FAQ database, for example.
You Own Your Data Differently from cloud-based NLP services, which require that you forfeit your data, MindMeld Workbench was designed from the start to ensure that proprietary training data and models always remain within the control and ownership of your application.